FAQ
Frequently Asked Questions – CAE MODE CO
💍 Product & Materials
Q: What materials are used in CAE MODE CO jewelry?
A: Our pieces are crafted from high-quality metals such as stainless steel, sterling silver, and gold plating. Some designs feature ethically sourced gemstones or crystals for added brilliance.
Q: Are your products hypoallergenic?
A: Yes. Our jewelry is designed to be skin-friendly and hypoallergenic, suitable for most sensitive skin types.
Q: Will the color fade or tarnish over time?
A: All of our products are coated with a protective layer and undergo quality testing to ensure durability. With proper care, your jewelry will maintain its shine for years.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Delivery times depend on your location:
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U.S. orders: 5–10 business days
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International orders: 10–20 business days
Q: Do you offer international shipping?
A: Yes. We ship worldwide. Shipping costs and delivery times vary depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use it to check your shipment status at any time.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes. We accept returns or exchanges within 30 days of receiving your order, provided the item is unused, unworn, and in its original packaging.
Q: How do I start a return?
A: Please contact our support team at payment@caemode.shop with your order number and reason for return. We’ll guide you through the process.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through trusted payment gateways for maximum security.
🧰 Care & Maintenance
Q: How should I care for my jewelry?
A: Avoid contact with water, perfumes, or harsh chemicals. Store your jewelry in a dry, clean space and wipe it with a soft cloth after each use.
📞 Contact Us
Still have questions?
Reach out to us at payment@caemode.shop or visit our Contact Us page — our support team will be happy to assist you.
